
Welcome to ICAL
07446 932212
Welcome to ICAL
07446 932212
Support > Customer FAQ
Many customers ring our Tech Support line everyday after some help or advice. Answers to several frequently asked questions can be found below...
This FAQ covers all issues including; startup, installing, reinstalling and using QuestionMaster Online...
Windows users: Go to http://www.java.com and click on the "Free Java Download" button.
Apple users: Java was only available on Apple systems since 10.4 Tiger onwards and it comes pre-installed. You can manually download "Java for Mac" and updates from the apple site, but usually the apple software updater should take care of this for you. If you do ever need to reinstall Java for Mac here is a link to the apple software downloads page. When the link page opens scroll down to the "Java for Mac" download.
Linux users: The latest version of Java will be available on your Linux installation CD/DVD. It is sometimes installed as part of the system and sometimes you have to install it manually.
One of the following ways will work for you:
Windows users:
1. Go to the Windows Control Panel and then find the Java icon, double-click the java icon to open the Java control panel. (You may need to look hard in control panel to find the java icon)
2. (You can also open the java control panel by clicking the Windows "Start" button, choosing "run" and typing "javacpl" then click OK)
3. Once in the Java control panel, click on "view" button near the bottom.
4. Now left-click once on the entry "QuestionMaster Online", then click on the install shortcut button in the toolbar (it has a picture of a black arrow in a square)
Apple users:
1. Go to your "Applications" folder.
2. In the Applications folder, go to the "Utilities" folder.
3. In the Utilities folder, open the "java preferences" icon. This will open the Apple Java Control Panel.
4. Look for and click on the "Delete files" button at the bottom of the java control panel to remove your temporary java applications
5. Go to http://www.ical.co.uk/online click on "Launch QuestionMaster Online" and your desktop icon will re-appear.
Linux users:
1. Should be similar to the Windows method (above) from step 3. once you have opened the linux java control panel.
Some customers have reported that sometimes Java on thier Apple/Macs can stop working after the Apple Software Updater has done a Java Update.
You can resolve this by going to the Apple software downloads page and then scrolling down the page to the "Java for Mac" downloads. Choose the correct download for your Apple Mac and then reinstall Java.
This FAQ covers all install issues including; startup, installing questions and logging in...
This FAQ covers all issues relating to maintaining a valid license; what to do when re-installing windows, getting a new computer, etc...
This FAQ covers all issues relating to actually using the program; how to update, how to change settings etc...